Telesure was the pioneer, more than 25 years ago, in taking insurance directly to the consumer in South Africa via its well-known brand Auto & General. In the most recent Sunday Times Top Brands Survey,
Auto & General, Dial Direct, Budget Insurance Brokers and 1st for Women were in the top 10 insurance brands.

Telesure Holdings

The Telesure Group is a leading insurance group in the United Kingdom, Australia and South Africa. Across these countries it has more han 3.5 million policyholders. The Group has an annual turnover of R15 billion with net assets of R4.2 billion.

In South Africa it owns the following well-known brands:

1st for WomenBudget Insurance Brokers
Unity Auto & General
Dial Direct Hippo
Vir Seker

The South African Short-Term Insurance Market

 
South Africa has an estimated population of 47 million.

There are ± 5.4 million vehicles registered on South Africa's roads.

The short-term insurance market comprises ± 3.5 million motor and
household policies
with an overall value of R25 billion.

The market itself is well established, with currently limited organic growth.
This will, however, change over time as more and more South African
citizens enter the mainstream of the economy. The long-term growth
potential is therefore positive.

On the other hand, the market is extremely buoyant because of
the high churn.
This has little to do with client satisfaction or service.
Insurance for most consumers remains a grudge purchase and offers of
lower premiums, cash back, et cetera, do prompt many of them to shop
around.

It is currently estimated that churn runs at around 3% per month. This
is therefore where the real new business opportunity lies. For astute
marketers there is a real opportunity to grow market share.

The simple fact of the matter is that millions of South Africans
are buying motor and household insurance every year.
Affinity
marketing provides the opportunity to buy brands that they know through
organisations that they trust.


 

The Roles of Telesure

  Telesure provides the following:
  • International experience
  • Intellectual capital
  • The required infrastructure for the call centre:
    • Staff
    • Buildings
    • Telephone systems
    • Predictive dialling
  • Other systems:
    • Lead management
    • Sales administration
    • Policy issuing
    • Policy- and claims administration
    • Business reporting
  • Premium administration
  • Policy wording and correspondence
  • Human resources
  • Dedicated sales team for inbound and outbound calls
  • Management:
    • Call centre
    • Account executive
    • GM affinities
  • After-sales support
  • All Telesure consultants are fully FAIS-compliant and handle
    all communication with clients on behalf of the affinity
    programme